Outsourced Control Room Operations
Our Control Room solution is designed to offer a seamless, professional, and compliant monitoring infrastructure, ensuring service continuity, safety, and operational efficiency across your sites.
Services Offered
Access to Workforce Management Systems
We work with a variety of workforce management systems, enabling our control room operatives to:
Monitor live booking on/off activity
Manage shift allocations and staff holidays
Track compliance data (e.g., SIA license expiry, training records)
React in real-time to non-attendance or booking anomalies
This ensures constant alignment between control room operations and your staffing schedules.
This service will enable your staff to have access to the Key modules and features within the various systems to run your business, including:
Real-time reporting
Automated time and attendance capture
Scheduling
Complex pay rule calculations, and workforce utilisation tracking.
Mobile applications for employees and managers, such as the Timegate Employee app for booking on/off shifts.
HR management
Staff Monitoring – Book On/Off and Check Calls
We perform 24/7 live monitoring of:
Book-on/book-off compliance for all security or field personnel
Scheduled check-in calls to verify employee safety and alertness
Automated reminders and call logging through integrated software
If a staff member fails to check-in, our operatives initiate the agreed client escalation process to investigate and respond appropriately.
Lone Worker Monitoring
Lone workers are monitored continuously to ensure their safety:
Scheduled or random welfare check-ins
Use of Timegate or third-party lone worker apps/devices (if provided)
Emergency escalation procedures if no response is received
Detailed incident logging
Message Handling and Dedicated Telephone Line
Your company will receive a dedicated control room telephone number, available 24/7 and our control room team will carry out the following services:
Receive and dispatch instructions, updates, or alerts
Log all inbound/outbound calls
Provide scripted or customised responses based on your operational protocols
Act as a central point of contact between site staff, clients, and management
Emergency Escalation
In the event of a critical issue (e.g., no-shows, site incidents, health and safety concerns):
Immediate attempt to contact the affected personnel
Follow your agreed escalation chain (e.g., area manager, emergency services)
Log and report the incident in real time
Provide post-incident debrief and documentation
Why Outsource to Orka?
Cost-Effectiveness
Fixed monthly costs eliminate fluctuating expenses
No need for internal staffing, training, or infrastructure
Immediate access to skilled personnel without recruitment costs
Expertise and Technology
Our control room team are SIA-licensed and trained in security protocols, emergency handling, and communication
Real-time integration with Timegate, CCTV, alarm systems, and lone worker tech
Use of advanced control room software and dashboards
Scalability and Flexibility
Scalable support levels for growing or seasonal operations
Flexible staffing and response handling, tailored to your SOPs
Operational Efficiency
Centralised monitoring of all staff and operations
24/7/365 coverage, ensuring no gaps or downtime
Seamless integration into your existing operational model
Security and Compliance
Secure handling of sensitive staff and operational data
Monitoring of SIA license status, right-to-work compliance, and H&S issues
Full audit trail for all events, calls, and interventions
